Shipping & Delivery.


This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://alteredartspace.com/termsofservice.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

HOW LONG WILL IT TAKE MY ORDER TO BE PROCESSED?

All products made by Altered Artspace are hand made to order. As such it can take up to 7-14 business days for your order to be processed before it is shipped. Items listed for preorder may take up to an aditional 30 days to be processed before being shipped.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

Orders placed within Australia are shipped via Australia Post with the option(s) listed below.

AusPost Standard Domestic Shipping $9.70 AUD
Canberra Local Pickup (Subject to Market Stall Dates)Free

DO YOU DELIVER INTERNATIONALLY?

We offer international shipping to most countries. Free shipping is not valid on international orders. Shipping on all international orders is calculated by weight as follows:

New Zealand Europe US & Canada Asia & Pacific Islands Rest of World
0.00 - 0.25kg $14.80 $18.00 $19.95 $24.75 $29.50
0.26 - 0.5kg $17.90 $23.50 $25.90 $31.00 $37.50
0.51 - 1.0kg $24.05 $34.50 $37.80 $43.50 $53.50
1.01 - 1.5kg $30.20 $45.50 $49.70 $56.00 $69.50
1.51 - 2.0kg $36.35 $56.50 $61.60 $68.50 $85.50
2.01 - 2.5kg $40.45 $62.25 $68.35 $76.00 $95.60
2.51 - 3.0kg $44.55 $68.00 $75.10 $83.50 $105.70
3.01 - 3.5kg $48.65 $73.75 $81.85 $91.00 $115.80
3.51kg+ $52.75 $79.50 $88.60 $98.50 $125.90

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

ARE THERE OTHER SHIPPING RESTRICTIONS?

Some countries are not currently accepting deliveries due to COVID-19 restrictions. If you place an order and it turns out we are currently unable to ship your items via standard post, we will contact you as soon as possible to either organise an alternative shipping method or issue a refund.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://alteredartspace.com/returnspolicy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:
  • Email: contact@alteredartspace.com